These standards mean that Villamanta must:
Make sure you have the chance to be involved in making decisions about how our service works and what we do.
When you contact Villamanta Disability Rights Legal Service our first job is to check if we are the right service for you. Villamanta is funded to provide certain types of services. If we cannot give you the service that you need, we will try to find someone who can.
If the service that you want from Villamanta is something we are funded to do, and it is something that we have the skills and resources to do, we will work with you to try and get what you want. If at any time you want us to stop working for you, we will. We will also try to help you to find someone else to assist you if we cannot. When you agree we have got you what you want, or we believe that we have gone as far as we can to get you what you want, we will close your file. You can have a copy of your file at any time. If you contact us again about a new problem we may be able to open a new file for you.
We will not discriminate against you because of your disability, whether you are female or male,or because of your age or the country or culture you are from, or your language or religion. However, if you have an intellectual disability, we will usually give you priority over people who do not have an intellectual disability because that is what Villamanta is funded to do.
If you want advice or legal assistance, a worker at Villamanta will:
If you contact us about a policy or law reform issue, we will:
When we give you information, advice or legal assistance, we will tell you about the different ways you can go to deal with your problem. We will explain the risks and benefits of the options we give you. Based on what you have told us, we will give you our professional opinion about what action is most likely to get you what you want. We will not take any action on a legal matter unless you or your representative tells us to do so.
The rules about confidentiality cover all the information you give anyone at Villamanta about a problem you have. If you get legal advice or legal assistance from Villamanta, you have a legal right to confidentiality. Any information a Villamanta worker gets from you will not be given to anyone else unless:
The rules about privacy cover any information we have about you, including information that might have come from other people and information that is not about a legal problem. Everyone who contacts us has a right to privacy. We will not give anyone else information about you that they do not need to know. To help protect your confidentiality and privacy, we will:
A written record is kept every time you contact Villamanta about something different. This record contains two types of information:
A conflict of interest arises if meeting the needs of one person, or of a group of people, is likely to lead to us compromising the needs or interests of someone else to whom we also have a commitment. For this reason, we will:
If two or more people with a disability are having a dispute with each other, we will provide legal advice or legal assistance to the person who contacts us first. If you contact us and we believe that there would be a conflict of interest for us to work for you, we will tell you that we believe we have a conflict of interest. If we cannot help you we will try to assist you to find you another organisation or person to help you.
If you are not happy with how Villamanta does its job, or about the decisions we make, we want you to tell us. We will: